How to claim a no-show fee

1. Go to ‘Bookings’ and click on ‘Filter’ in the top right.

2. Filter the results by ‘Date Range’ and ‘Status’ and choose ‘noshow’ in the status field. 

3. Select the booking you need, and click on the reference code.

4. This will open up a new screen. In the ‘Actions’ box, click on the blue button ‘Withdraw Funds’ next to ;’Payment Status’.

5. This will open a new box, from where you can select the number of people to charge depending on the reservation and amount of no-shows. You will also be requested to confirm that the people did not attend by clicking on the checkbox and also type "CONFIRM" before clicking on "Withdraw Funds."

6. If successful, a notification will appear at the top of your screen. In addition the payment status will change to ‘No show withdrawal attempt successful’

Important to note: This process will only work if the card has sufficient funds. If not, the process will fail and you will need to communicate directly with the client.

Both the restaurant and the client will receive an email confirmation that a no-show or late cancellation fee was processed.

While we strive to ensure the accuracy and currency of the information in our knowledgebase, some articles may contain minor discrepancies due to the constant evolution of our services and products.