Creating a customer blacklist

To create a customer blacklist, follow the instructions below: 

1. In the side menu, click on “Addons”.

2. Enable the “Blacklist” feature.

3. Once enabled, go to “Promotions” from the side menu.

4. Click on “Blacklist”.

5. Click the blue “+ Add New”  button from the top right corner to add any customers you would wish to blacklist. 

6. You can block a customer by their email address and/or mobile number. 

Partial lists are taken into consideration as well, so if you just write “Gmail” in email, it will block all reservations from Gmail. Similarly, you can block all phone numbers originating from a particular country code.

While we strive to ensure the accuracy and currency of the information in our knowledgebase, some articles may contain minor discrepancies due to the constant evolution of our services and products.